Eco-Bride Terms & Conditions
Welcome to Eco Bride! Please read these terms and conditions carefully before using our services. By engaging with Eco Bride, you agree to abide by the following terms:
1. Booking
We reserve the right to refuse or cancel bookings at our discretion.
Missed appointments without 24hrs notice or reasonable explanation will be charged £20 per missed booking.
2. Pricing and Payment:
Prices are displayed in the currency relevant to your location. Payment is due at the time of purchase. We accept various payment methods, and all transactions are securely processed. Prices may be subject to change, but any changes will not affect confirmed orders.
3. Product Descriptions:
While we strive to provide accurate product descriptions and images, there may be variations in color or detail. Product dimensions and sizes are approximate. If you have any concerns, please contact us before making a purchase.
4. Shipping and Delivery:
Shipping details and costs are outlined during the checkout process. Delivery times may vary, and we are not responsible for delays caused by external factors. Any additional customs or import duties are the responsibility of the customer.
5. Returns and Exchanges:
Please note that we do not accept returns, refunds, or exchanges, except in exceptional circumstances. All dresses are sold as seen.
6. Privacy and Data Protection:
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
7. Intellectual Property:
All content on the Eco Bride website, including images, text, and logos, is the property of Eco Bride and is protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.
8. User Conduct:
By using our services, you agree not to engage in any activities that may harm, disrupt, or misuse our website. This includes but is not limited to attempting to gain unauthorized access, distributing malware, or violating applicable laws.
9. Amendments to Terms and Conditions:
Eco Bride reserves the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting. It is your responsibility to review these terms regularly.
10. Governing Law:
These terms and conditions are governed by and construed in accordance with the laws of the jurisdiction where Eco Bride operates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
11. Contact Information:
For any questions, concerns, or clarifications regarding these terms and conditions, please contact us.
Thank you for choosing Eco Bride! We look forward to assisting you on your journey to finding the perfect sustainable bridal wear.
FAQ’s
Do you charge for appointments?
We offer complimentary private 1hour 30 minute bridal consultations with refreshments, however we expect bookings which cannot be attended to be cancelled within 24hrs notice or fees may apply.
Do you buy pre owned wedding dresses?
We don’t pay cash up front however, we do offer to sell your dress in our studio on a commission basis if it meets our criteria. Dresses must be no more than 2 years old, a designer brand and in immaculate condition.
Please contact for further information or see our blog post. Terms and Conditions Apply.
Why does it ask for my size, style and budget when booking?
As our dresses are one of a kind and we do not stock multiple sizes and styles of each dress to avoid disappointment we ask that you provide us with the information requested on the booking form.
We ask for your dress size, style preferences and rough budget so we can provide you a tailored selection of dresses we have in stock prior to your appointment. If you are unsure on any of these questions please contact us before booking and we will be happy to help you.
What are your prices?
Our prices range from £200 – £1500
How can I pay for my purchase?
We accept cash, card, contactless, or BACS transfer for purchases. For dresses over £500, we offer a payment plan option where you can pay 50% upfront, with the remaining balance split into 3 or 6 monthly payments. Please note that all payments must be made before collection.
How many people should I bring to my appointment?
Do I have to book an appointment or can I walk in?
To ensure that every visit exceeds our brides expectations, all appointments must be booked in advance. We do not accept walk-ins, as we offer our space exclusively on a private basis to our brides.
As a small family-run studio, we simply do not have the room to accommodate more than one bride at a time. This ensures that each bride receives our undivided attention and has the opportunity to explore our collection in a tranquil and private setting.
Why book in advance? Our commitment to providing exceptional service means that we dedicate our attention to each appointment. Between consultations, we tidy up the studio, steam dresses, and take a moment to grab a refreshing drink, ensuring that every bride receives our full focus and care.
While we strive to accommodate your needs, please understand that there may be rare instances where immediate assistance is unavailable. However, rest assured that we’re here to make your experience memorable and stress-free.
When should I book my appointment?
We specialise in selling off-the-peg wedding dresses, meaning you can book your appointment whenever you feel ready to start dress shopping. Our diverse collection of off-the-peg dresses ensures that you’ll find something beautiful and eco-conscious for your special day.
In addition to our off-the-peg selection, we also offer a small collection of made-to-order gowns. Don’t worry about booking years in advance! Our made-to-order gowns can be crafted within 12 weeks, allowing you to relax and enjoy the process without feeling rushed.
Do you do plus size?
While we celebrate all the shapes and sizes our beautiful brides come in, we usually stock and can order dresses up
to size 20. Most of our sample wedding dresses come in “standard“ industry sizes 8-16 so the selection of plus size dresses can unfortunately be limited.
Please be aware that some wedding dresses can also be two sizes smaller than your high street size so please contact us before booking if you are unsure of your bridal size.